These Terms govern use of EVA AI, a software service operated by Giuseppe Martini. EVA AI provides WhatsApp-assisted customer conversations, booking workflows, account tools and related administration features.
The configured standard subscription price is 99 CHF per month. Billing is processed through Stripe. A subscription may be cancelled from the supported account flow and cancellation is scheduled for the end of the current paid period. Fees already charged for an active period are not automatically refundable except where required by law or separately agreed.
EVA AI uses deterministic booking controls together with automated language-model processing. Automated interpretation can still be wrong or unavailable. A booking should be treated as confirmed only when the service records and communicates a confirmed booking state. EVA AI is not a substitute for professional legal, financial, medical or safety advice.
No uptime SLA is promised by these Terms unless a separate written agreement says otherwise. Availability can be affected by Meta/WhatsApp, Stripe, database, hosting, email, LLM providers, internet connectivity and scheduled or emergency maintenance.
The service must not be used for unlawful activity, fraud, impersonation, spam, abusive conduct, unauthorized access, attempts to bypass security controls, or infringement of third-party rights.
The Privacy Policy explains account and service data practices. Where EVA AI processes personal data on behalf of a customer studio, the Data Processing Agreement forms part of the service terms.
Access may be restricted or suspended when reasonably necessary for security, unlawful use, serious policy violations, provider restrictions or non-payment. Termination and any post-termination data handling remain subject to the applicable contract, DPA and mandatory law.
EVA AI software, branding and service materials remain the property of the operator or its licensors. The customer receives a limited right to use the service for the duration of the subscription, subject to these Terms.
Liability is governed by these Terms together with mandatory applicable law. Nothing here excludes liability that cannot legally be excluded. EVA AI does not assume responsibility for failures caused solely by third-party services outside its reasonable control or for customer configurations and content outside the operator's control.
The configured jurisdiction is Switzerland, subject to any mandatory consumer, venue or other rules that apply. Questions can be sent to support@eva-ai-assistant.com.